Reference

How 5dewa slot Handles Your Personal Data

At 5dewa slot, your personal data belongs to you — we collect only what is necessary to operate your account, process deposits through DANA, OVO, GoPay and QRIS…

Account Data ProtectedDANA & OVO Transactions SecuredQRIS Payment PrivacyYour Rights RespectedData Retained Transparently

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What Data We Collect and Why

5dewa slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, and phone number for identity verification and account communication. Payment-specific data — such as your DANA wallet identifier, OVO account reference, GoPay number, or QRIS scan record — is captured solely to complete

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your transaction and is not shared with unrelated third parties. We also collect device metadata (browser type, IP address, session timestamps) to protect your account from unauthorised access. All data handling depends on local law, and we apply Indonesian data protection principles as the baseline standard.
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Retention periods are set by transaction type: payment records are kept for five years for audit compliance, while session logs are purged after ninety days. You may request a full export or deletion of your personal record at any point through our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is stored, want to request a correction, or need to raise a concern about a specific transaction processed via DANA or QRIS, our support team is reachable every day. Whether you are in Medan or anywhere else across Indonesia, you get the same response window and the same escalation process. We aim to acknowledge privacy requests within 24 hours and resolve them within seven calendar days.

Team online

Live Chat

Available 07:00–23:00 WIB daily. Start a chat directly from your account dashboard to submit a data-access or correction request and receive a reference number instantly.

Email Support

Send your privacy request to our dedicated address listed in your account settings. We respond within 24 hours and confirm next steps by return email with a case ID.

In-Account Request Form

Log in, navigate to Account Settings, then select Privacy & Data. Submit a deletion, export or correction request directly — no separate email needed, fully logged on our side.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

From the moment you complete your first QRIS deposit to the day you close your account, every data point we hold about you is governed by a clear internal rule.

Encrypted Storage

All account credentials and payment identifiers — including your OVO number and GoPay reference — are stored using AES-256 encryption at rest. Decryption keys are rotated every 90 days and held separately from account data.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand page performance. No advertising cookies from third-party networks are placed without your explicit consent via the cookie banner shown at first visit.

Payment Data Isolation

Transaction data from DANA, OVO, GoPay and QRIS is processed in isolated environments. Our customer service agents can see transaction status but never the full wallet credentials you used to fund your account.

Retention Schedule

Payment records: held five years for regulatory audit. Session and device logs: purged after 90 days. Account profile data: removed within 30 days of a confirmed account closure request submitted through Account Settings.

Your Access Rights

You may request a machine-readable export of all data we hold on your account, ask us to correct inaccurate details, or request full deletion — where local law permits. Submit any of these through the In-Account Request Form or via live chat.

Third-Party Sharing Rules

We share your data with payment processors (DANA, OVO, GoPay, QRIS gateway partners) strictly to complete your transaction, and with fraud-prevention services to protect your account. We do not sell personal data to advertisers or data brokers.

Your Privacy Policy Questions, Answered

The questions below cover what we hear most often about data handling at 5dewa slot — from how your DANA deposit record is stored to how quickly we can delete your account data. If your question is not listed, our live chat team is available from 07:00 to 23:00 WIB and can escalate privacy matters the same day.

We collect your name, email address, phone number, and device metadata (IP address, browser type). Payment identifiers such as your DANA wallet or OVO account reference are also recorded to process and verify your transactions accurately.

Payment data from QRIS and GoPay is stored in encrypted, isolated environments using AES-256 encryption. Our support staff can see transaction status only — never your full wallet credentials or PIN associated with those payment methods.

Yes. Log in, go to Account Settings, and select Privacy & Data to submit a data-export request. We deliver a machine-readable file within seven calendar days. This right applies where local law permits.

Payment records, including DANA and OVO transaction logs, are retained for five years to meet audit requirements. Session and device logs are automatically purged after 90 days. Account profile data is deleted within 30 days of a confirmed closure request.

We share data only with payment gateway partners — DANA, OVO, GoPay and QRIS processors — to complete your transactions, and with fraud-prevention services. We do not sell your personal data to advertisers or any unrelated third-party organisations.

Navigate to Account Settings, then Privacy & Data, and submit a deletion request. Alternatively, contact live chat between 07:00 and 23:00 WIB. We confirm receipt within 24 hours and complete the deletion within 30 days, where local law permits.

We use session cookies for login continuity and performance analytics cookies. A cookie consent banner appears on your first visit, letting you accept or decline non-essential cookies. You can update your preferences at any time through your browser or account settings.

How 5dewa slot Handles Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Support

In-Account Request Form

Six Ways We Protect Your Privacy

Encrypted Storage

Cookie Transparency

Payment Data Isolation

Retention Schedule

Your Access Rights

Third-Party Sharing Rules

Your Privacy Policy Questions, Answered

01 What personal data does 5dewa slot collect when I open an account?

02 How is my QRIS or GoPay payment data stored?

03 Can I request a copy of all data 5dewa slot holds on me?

04 How long does 5dewa slot keep my transaction records?

05 Does 5dewa slot share my data with third parties?

06 How do I request deletion of my account data?

07 What cookies does 5dewa slot use and can I control them?

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